Privacy Policy — Local Link Business Solutions

Privacy Policy

Local Link Business Solutions LLC

This Privacy Policy describes how Local Link Business Solutions LLC ("Local Link Business Solutions LLC," "we," "us," or "our") collects, uses, and discloses information about users ("you") in the United States and its territories when you access or use our services, including all products and tools powered by the Go High Level platform (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1Information We Collect

We may collect the following categories of personal information:

  • Personal identifiers such as your name, email address, mailing address, phone number, and other contact information.
  • Account credentials including usernames and passwords for access to Services.
  • Payment information such as billing details and transaction data.
  • Usage data about how you interact with our Services including IP address, browser type, device information, access times, and pages viewed.
  • Customer information that you, as a business client, input into the Services (including your own customers' names, contact details, appointment data, and service preferences).
  • Communications including call recordings, emails, texts, and chat messages through the Services.
  • Third-party integrations including but not limited to data from tools like Google, Facebook, Stripe, or CRMs you choose to connect.

2How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our Services.
  • Customize user experiences and respond to inquiries.
  • Facilitate payments and transactions.
  • Provide technical support and service notifications.
  • Conduct analytics and performance monitoring.
  • Market our Services in accordance with your communication preferences.
  • Ensure compliance with legal obligations.

3Sharing of Information

We do not sell your personal information to third parties.

Mobile Data Policy: Mobile information, including phone numbers and opt-in consent data, will not be shared with third parties or affiliates for marketing or promotional purposes. Such information may only be shared with service providers that directly support the delivery of messaging services (such as SMS platforms), and only to the extent necessary to provide those services.

We may also share your information with:

  • Service providers who assist in operating the Services.
  • Business partners and integration providers, with your consent.
  • Legal and regulatory authorities as required by law.
  • Successors in the event of a business transfer.

4Subscriber and Customer Data

If you are a subscriber to our Services, you may input your own customers' personal information. We process this data strictly on your behalf and act as a "data processor" in accordance with our agreements and applicable privacy laws. You, as the business client, are solely responsible for obtaining the necessary consents from your customers and ensuring compliance with applicable privacy regulations.

5Communication Preferences

You may opt out of promotional emails by following the unsubscribe link in the messages.

For SMS text messages:

  • Message frequency varies depending on your interactions with us.
  • Standard message and data rates may apply.
  • Reply STOP to unsubscribe at any time.
  • Reply HELP for help or contact us at [email protected].

TCPA Notice: By providing your phone number and checking the consent box on our contact form, you expressly consent to receive SMS text messages from Local Link Business Solutions LLC at the number provided. Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply.

Transactional communications essential to your use of the Services may still be sent even if you opt out of promotional messages.

6Data Security & Service Availability

We implement commercially reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Disclaimer of Guarantees: We do not guarantee that the Services will be error-free, uninterrupted, or completely secure. You use the Services at your own risk, except as required by law.

Service Availability: We do not guarantee uninterrupted or error-free access to our Services. Scheduled and unscheduled maintenance, technical issues, or circumstances beyond our control may result in temporary service unavailability. We will make reasonable efforts to notify users of planned downtime in advance.

Third-Party Platform Dependency: Our Services depend on third-party platforms including Google, GoHighLevel, Meta, and others. We are not responsible for outages, policy changes, account suspensions, or discontinuation of features by these platforms. Service interruptions caused by third-party platforms are outside our control and do not constitute a breach of our obligations.

6ADisclaimer of Results

No Guaranteed Results: Local Link Business Solutions LLC makes no guarantee of specific outcomes, including but not limited to increases in Google reviews, search rankings, customer acquisition, revenue growth, or social media engagement. Results vary based on factors outside our control including but not limited to platform algorithm changes, business reputation, customer behavior, and market conditions. Any examples of results shared in marketing materials are illustrative only and not a guarantee of similar outcomes.

Google Review Platform Disclaimer: We cannot guarantee that Google will publish, retain, or display any reviews generated through our Services. Google reserves the right to remove reviews at its sole discretion. We are not responsible for reviews removed by Google or any changes to Google's review policies.

6BAI-Generated Content Disclaimer

AI Content Notice: Our AI-powered services generate automated responses and content on your behalf. While we strive for professional and accurate outputs, we do not guarantee that AI-generated content will be appropriate, accurate, or free from errors in all circumstances. You are solely responsible for reviewing AI-generated content associated with your business and for any consequences arising from its publication.

7Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include:

  • The length of time we have an ongoing relationship with you.
  • Whether we have a legal obligation to retain the information.
  • Whether retention is advisable in light of regulatory requirements or legal claims.

8Cancellation & Refund Policy

Monthly Subscriptions: Monthly subscriptions may be cancelled at any time before the next billing cycle. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods or unused services.

One-Time Products: One-time product purchases (such as Google Review Stands and Cards) are non-refundable once the order has been fulfilled and the product exchanged. Please contact us at [email protected] before completing your purchase if you have any questions.

9Your Rights and Choices

Depending on your jurisdiction, you may have certain rights under state privacy laws, including the Virginia Consumer Data Protection Act (CDPA) and the California Consumer Privacy Act (CCPA/CPRA). These rights may include:

  • The right to access and obtain a copy of your personal information.
  • The right to correct inaccuracies in your personal information.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale or sharing of personal information or targeted advertising (note: we do not sell personal information).

To exercise these rights, please contact us at [email protected].

10Limitation of Liability

Liability Cap: To the maximum extent permitted by law, Local Link Business Solutions LLC's total liability to you for any claims arising out of or related to the Services shall not exceed the total amount paid by you to Local Link Business Solutions LLC in the three (3) months preceding the claim. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

11Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide tailored content. You can manage your cookie preferences in your browser settings.

Do Not Track: Our Services do not currently respond to "Do Not Track" signals or Global Privacy Control (GPC) requests. However, you may use browser-level settings to manage cookies and tracking.

12Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will take steps to delete such information promptly.

13International Use

Our Services are intended for individuals located in the United States. If you access our Services from outside the U.S., you acknowledge that your information will be processed in the United States, which may have different data protection laws than your country of residence.

Disclaimer for Non-U.S. Users: We disclaim responsibility for compliance with non-U.S. privacy laws for users who access the Services outside the United States.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes to the policy will be updated on our website, with the "Updated Date" revised accordingly. Your continued use of the Services after changes take effect constitutes your acceptance of the revised policy.

15Indemnification

By using our Services, you agree to indemnify and hold Local Link Business Solutions LLC and its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services or violation of this Privacy Policy.

16Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.

17Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact:

By continuing to use our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: April 2026  |  Local Link Business Solutions LLC  |  Reston, Virginia