Terms & Conditions
Local Link Business Solutions LLC
These Terms & Conditions ("Terms") govern your access to and use of the services provided by Local Link Business Solutions LLC ("Local Link Business Solutions LLC," "we," "us," or "our"), including all products, tools, and integrations powered by the Go High Level platform (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
1Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are of legal age and have the authority to enter into these Terms.
2Use of Services
You agree to use our Services only for lawful purposes and in compliance with these Terms and all applicable laws. You will not:
- Access or use the Services in any way that could damage, disable, overburden, or impair them.
- Attempt to gain unauthorized access to any portion of the Services.
- Use the Services to infringe upon the rights of others, including intellectual property, privacy, or contractual rights.
3Accounts and Security
To access certain features, you may need to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities that occur under your account.
- Notifying us immediately of any unauthorized use of your account.
We are not liable for losses resulting from unauthorized account use.
4Fees, Payments & Cancellation
- Fees for Services are set forth at the time of purchase or subscription.
- Payments are due in accordance with the agreed billing terms.
- By providing payment information, you authorize us (and our payment processors, such as Stripe) to process your payments.
Monthly Subscriptions: Monthly subscriptions may be cancelled at any time before the next billing cycle. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods or unused services.
One-Time Products: One-time product purchases (such as Google Review Stands and Cards) are non-refundable once the order has been fulfilled and the product exchanged. Please contact us at [email protected] before completing your purchase if you have any questions.
All fees are otherwise non-refundable except as required by law or expressly stated in writing.
5Subscriber and Customer Data
As part of the Services, you may input your own customers' personal information. You are solely responsible for obtaining all necessary rights and consents from your customers before submitting their information into the Services. We act as a "data processor" of such information and process it only on your behalf, in accordance with our Privacy Policy and applicable privacy laws.
6SMS Messaging Policy
By providing your mobile number and opting into SMS communications, you agree to receive text messages from Local Link Business Solutions LLC, which may include appointment reminders, service notifications, account updates, and marketing or promotional messages (if you have opted in separately).
- Message frequency may vary depending on your use of the Services.
- Standard message and data rates may apply.
- Reply STOP to unsubscribe at any time.
- Reply HELP or contact [email protected] for assistance.
Consent Notice: Your consent to receive SMS messages is not a condition of purchase. For more details on how we handle your information, please review our Privacy Policy.
Disclaimer of SMS Delivery: We do not guarantee the delivery of SMS messages and are not responsible for any delays or failures in message delivery caused by carriers, networks, or third-party providers.
7Disclaimer of Results
No Guaranteed Results: Local Link Business Solutions LLC makes no guarantee of specific outcomes, including but not limited to increases in Google reviews, search rankings, customer acquisition, revenue growth, or social media engagement. Results vary based on factors outside our control including but not limited to platform algorithm changes, business reputation, customer behavior, and market conditions. Any examples of results shared in marketing materials are illustrative only and not a guarantee of similar outcomes.
Google Review Platform Disclaimer: We cannot guarantee that Google will publish, retain, or display any reviews generated through our Services. Google reserves the right to remove reviews at its sole discretion. We are not responsible for reviews removed by Google or any changes to Google's review policies.
8AI-Generated Content
AI Content Notice: Our AI-powered services generate automated responses and content on your behalf. While we strive for professional and accurate outputs, we do not guarantee that AI-generated content will be appropriate, accurate, or free from errors in all circumstances. You are solely responsible for reviewing AI-generated content associated with your business and for any consequences arising from its publication.
9Third-Party Platform Dependency
Platform Notice: Our Services depend on third-party platforms including Google, GoHighLevel, Meta, and others. We are not responsible for outages, policy changes, account suspensions, or discontinuation of features by these platforms. Service interruptions caused by third-party platforms are outside our control and do not constitute a breach of our obligations.
10Intellectual Property
All rights, title, and interest in the Services (including software, designs, trademarks, and content) are owned by Local Link Business Solutions LLC or our licensors. You may not:
- Copy, modify, or distribute our content without prior written permission.
- Use our trademarks without authorization.
Your business data and content that you input into the Services remain your property.
11Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise unlawful. You may stop using the Services at any time. Termination does not relieve you of your obligation to pay any outstanding fees.
12Disclaimers & Service Availability
The Services are provided "as is" and "as available," without warranties of any kind. We do not warrant that the Services will be uninterrupted, error-free, or completely secure. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Service Availability: We do not guarantee uninterrupted or error-free access to our Services. Scheduled and unscheduled maintenance, technical issues, or circumstances beyond our control may result in temporary service unavailability. We will make reasonable efforts to notify users of planned downtime in advance.
13Limitation of Liability
To the fullest extent permitted by law:
- Local Link Business Solutions LLC is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.
- Our total liability for any claim related to the Services shall not exceed the total amount paid by you to Local Link Business Solutions LLC in the three (3) months preceding the claim.
Force Majeure: We are not liable for failure or delay in performance due to causes beyond our reasonable control, including natural disasters, labor disputes, internet or telecommunications failures, government actions, or third-party platform outages.
14Indemnification
You agree to indemnify, defend, and hold harmless Local Link Business Solutions LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
- Your use of the Services.
- Your violation of these Terms.
- Your violation of any rights of another party, including privacy or intellectual property rights.
15Changes to Terms
We may update these Terms from time to time. Material changes will be posted on our website with the "Last Updated" date updated accordingly. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
16Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of laws principles.
17Dispute Resolution
Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Fairfax County, Virginia. You consent to personal jurisdiction and venue in these courts.
18Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
19Contact Us
If you have questions about these Terms, please contact:
- Local Link Business Solutions LLC
- Email: [email protected]
By continuing to use our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.